Your Personal Data Protection at 12huat
12huat is fully committed to protecting the privacy of every Malaysian player. This document clearly explains how we collect, store, use and protect your personal information when you use our platform.
Our Data Protection Principles
Six core pillars that shape how 12huat handles player personal data
SSL Encryption Security
All data transmitted between your device and 12huat servers is protected with SSL encryption technology. Your personal information and financial transactions cannot be accessed by unauthorised parties during data transmission.
Player Access Control
You have full authority to access, amend and request deletion of your personal data at any time. Your account is protected by a personal password and we do not share your login details with any third party.
No Third-Party Data Sales
12huat does not sell, rent or trade player personal data to any external company for independent marketing purposes. Your data is used only for platform operations and improvements to the services you use.
Secure Data Storage
All account records, transaction history and personal information are stored on servers protected with layered security controls. Internal access to this data is restricted to authorised personnel only and is audited regularly.
Full Transparency
We clearly state the purpose for every piece of information we collect. There is no hidden data collection or misleading practices. If there are any changes to this privacy policy, you will be notified through official 12huat channels.
Licence Compliance
As a platform operating under an international licence, 12huat adheres to data management standards set by regulatory authorities. This ensures our privacy practices align with applicable legal requirements.
1. Information We Collect
12huat collects personal information from players for the purposes of identity verification, processing financial transactions and providing better service. We only collect information that is genuinely necessary for platform operations.
1.1 Information You Provide Directly
During account registration and while using our services, you may provide the following information:
- Full name as stated on your identity card (MyKad) or passport
- An active email address for official communications
- Mobile phone number for account verification
- Date of birth for age verification purposes (21 years and above)
- E-wallet or bank account information for processing deposits and withdrawals
- Identity card number (MyKad) for the Know Your Customer (KYC) process
1.2 Information Collected Automatically
When you browse the website or use the 12huat platform, our system may automatically record technical information, including:
- IP address and estimated geographic location
- Device type, operating system and web browser used
- Pages visited and time spent on each page
- Game history, bets and transactions within the platform
- Login session information including access time and date
2. How We Use Information
Information collected is used for legitimate and necessary purposes in operating the 12huat platform. We do not use your data for any purpose not stated in this policy.
- Account Management: Creating, verifying and maintaining your user account securely
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and handling withdrawals within 10–45 minutes
- Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and unauthorised account use
- Legal Compliance: Meeting international licensing obligations and KYC requirements
- Customer Support: Providing assistance via live chat and email in Malay and English, 24 hours a day, 7 days a week
- Service Improvement: Analysing usage patterns to improve the overall player experience
- Official Communications: Sending important updates related to your account, bonuses and platform changes
3. Sharing Information with Third Parties
12huat takes our responsibility for your data protection seriously. We do not sell or trade player personal information to outside parties for independent commercial purposes.
However, in certain limited situations, some information may be shared with relevant parties:
- Payment Providers: Transaction data required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency platforms
- Regulatory Authorities: Information lawfully requested by regulatory bodies or law enforcement agencies based on legal requirements
- Technology Partners: Technical service providers who assist with platform operations, bound by strict confidentiality agreements
- Game Providers: Minimum technical information required for functional game integration
4. Data Security
12huat invests in strong security infrastructure to ensure player personal data is always protected from digital threats.
- SSL/TLS encryption on all communication channels between players and servers
- Firewall systems and intrusion detection operating around the clock
- Multi-layer access controls for internal staff
- Regular security audits by qualified independent experts
- Clear incident response procedures in the event of a data breach
- Two-factor authentication (2FA) available for players who want an additional layer of security
While we implement comprehensive security measures, no digital system can guarantee absolute security. You are also responsible for keeping your account password secure and not sharing it with others.
5. Your Rights
As a registered 12huat player, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe.
Right of Access
Request a copy of all personal data we hold about your account at any time.
Right of Rectification
Correct or update any personal information that is inaccurate or out of date.
Right of Erasure
Request deletion of your personal data, subject to legal record-keeping obligations.
Right to Object
Object to the use of your data for specific purposes such as marketing communications.
Right to Data Portability
Request your data in a machine-readable format for transfer to another party if needed.
Right to Restriction
Request restriction of your data processing under certain circumstances provided for by law.
6. Cookies and Tracking Technologies
12huat uses cookies and similar tracking technologies to improve website functionality and provide a better experience for players.
6.1 Types of Cookies Used
- Essential Cookies: Required for basic website functions such as login sessions and account security. Cannot be disabled.
- Performance Cookies: Collect anonymous information about how players use the website for improvement purposes.
- Preference Cookies: Store your personal settings such as preferred language and interface display.
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some 12huat platform features.
7. Data Retention Period
12huat retains player personal data for as long as your account is active or as long as necessary for service purposes. After an account is closed, we may retain some records for a period required by law and international licensing requirements.
Financial transaction data and KYC records are typically retained for a longer period to comply with legal requirements relating to anti-money laundering and financial reporting.
8. Age Limit and Child Protection
12huat strictly limits its services to individuals aged 21 and above. This is a mandatory requirement based on applicable gambling regulations and our commitment to protecting young people.
- We conduct age verification during the account registration process
- The KYC process requires identity documents that confirm the player's age
- Accounts found to belong to underage individuals will be suspended immediately
- 12huat does not knowingly collect personal data from children or minors
If you become aware that someone under the age of 21 has registered an account, please contact our customer support team immediately via live chat or email.
9. Changes to This Policy
12huat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements.
When there are significant changes, we will:
- Display a clear notice on the official 12huat website
- Send a notification via email to the address registered in your account
- Update the "Updated" date at the top of this document
Continued use of 12huat services after changes take effect will be considered as your acceptance of the latest version of this Privacy Policy. We encourage you to check this page periodically.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the 12huat customer support team through the following channels:
- Official Email: [email protected]
- Live Chat: Available on the 12huat website, 24 hours a day, 7 days a week
- Support Languages: Bahasa Melayu and English
Our team will work to address any enquiries or requests related to your privacy promptly and professionally.
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Minimum age: 21 years. Play responsibly.